URAM Domestic Technology Support

Helping YOU take control of technology

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© 2023 by URAM D T S. Proudly created with Wix.com

T: 07578 794381

URAM Domestic Technology Support General Working Terms and Conditions

 

 

 

This is here simply for legal reasons. At URAM Domestic Technology Support we consistently deliver what we promise and leave our customers happy with our service. However, should you have any concerns or if you are interested in your legal rights then please read through the following.

 

The term ‘URAM Domestic Technology Support’ or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

URAM Domestic Technology Support is a trading name of URAM DTS.

 

Payment Terms

Payment is always due on the day of completion of the work. Payment can be made by cash or Bank Transfer.

We reserve the right to apply interest at the rate of 8% above the Bank of England base rate on all unpaid invoices daily from the day preceding completion of the work and the issue of the invoice for such works.

 

After‐sale assistance: email support@uramdts.com

 

Estimates

 

Estimates are typically valid for 14 days from the time of issue. All quotations are based on labour only, any parts are purchased by you, the customer. Any change to the scope of the work may result in the estimate being made invalid. Should this occur, an updated estimate will be issued to replace the original. Estimates are also subject to all works proceeding as planned in the scope of the works, any unforeseen changes to the scope of work, delays due to internet speeds at the residence of you, the customer causing delays to the works will attract extra cost above that given on any estimate and these costs shall be advised and agreed with you, the customer, giving you forward notice of increased cost and giving you the choice to stop any further works. All estimates are based on work being carried out within a 10 mile radius of Thatcham Centre. Excess mileage outside that radius is chargeable at 45 pence per mile and will be added as an extra line item on the invoice, this mileage will be agreed as part of the cost of scope of works.

 

Cancellation of Scheduled Work

 

If you need to cancel an appointment, URAM Domestic Technology Support request that at least 24 hours’ notice be given. Cancellation at short notice may incur a penalty charge, particularly if the technician is already en route. Rescheduling will take place at the next available time-slot for both parties. You may exercise your right, as a consumer, to cancel any appointment. All cancellation emails should be sent to support@uramdts.com When cancelling, you, the consumer, are liable to pay to us reasonable costs if less than 24hrs notice is given.

 

Work carried out by URAM Domestic Technology Support

IMPORTANT: You are responsible for ensuring that all data and information on your computer or devices is saved and appropriately backed up before we access your system. We will not be responsible for any loss of data, information or records. We do not have specific knowledge of your computer or devices or their configuration. Whilst we will use our best efforts to minimise disruption to your computer or devices, we cannot be responsible for any unforeseen consequences of our services. Our services may affect manufacturer warranty validity. It is your responsibility to assess the effect of our services on any manufacturer's warranty and take appropriate action. We cannot be responsible or liable to you in relation to any service regarding any loss or corruption of data, information or records; any loss of goodwill, or any loss of (or interruption to) business or contracts; any failure by you to follow our reasonable advice, recommendations or instructions; any losses you may suffer arising from your use of (or failure to use) any anti‐virus software; and any loss that is not reasonably foreseeable. URAM Domestic Technology Support accepts no liability in respect of any problem(s) we are unable to remedy due to any factors beyond our control. These include (but are not limited to) the specification, age, or condition of your hardware, devices or software, failure to provide appropriate software licenses, discs, drivers or any issues with your Internet Connection.

 

Work carried out by 3rd Parties

 

URAM Domestic Technology Support accepts no liability in respect of any problem(s) caused by non‐URAM Domestic Technology Support approved technicians working on your devices. We request that before any other parties are given access to your devices that we are informed, so that we can provide relevant guidance and information to them, or can monitor, coordinate and restrict their access. This is to avoid actions that may damage your system or cause disruption.

 

Services provided by URAM Domestic Technology Support

 

Where URAM Domestic Technology Support are providing a resold service with a trusted partner, we are not responsible for any disruption to this service. We can assist in resolving issues and liaise with their support team. There will be a support charge incurred at our standard hourly rate for this assistance.

In the first instance, we recommend that you raise the issue with us first and we will advise whether the issue is best resolved by URAM Domestic Technology Support or by the service provider’s own support team.

 

Confidentiality and Privacy

 

URAM Domestic Technology Support recognises your right to privacy. We use security precautions to make sure any information we collect about you remains private and is in accordance with the GDPR. Your private information (including your name, address and e‐mail address) is not shared with any individuals or organisations outside of URAM Domestic Technology Support unless you have authorised us to do so. When you become a customer of URAM Domestic Technology Support, you automatically opt in to our newsletter service and may, from time to time, be sent e‐mail notices about new services or special offers. If you ever wish to be excluded from these mailings, please send an e‐mail message to URAM Domestic Technology Support requesting you be dropped from future newsletters including your name and e‐mail address in the message or click the unsubscribe link at the end of the email you have received. At any time, users may request that their information be removed from our database by sending an email request. If you have any further questions about this Web site or privacy policy, please contact URAM Domestic Technology Support. URAM Domestic Technology Support treat all data in strict confidence – you can view our Privacy & Cookie Policy at www.uramdts.com/documents.

 

Hardware installations and upgrades

 

You are advised that due to the nature of the work, there is always some risk when working on upgrading PC hardware (testing and upgrading can stress components). We work following best practices to avoid placing any unnecessary risk to your hardware. URAM Domestic Technology Support are not liable for any further faults (or unreported faults) that arise during the period that the hardware is being worked on.

Return Visit and Complaints Policy

 

In the event of any dissatisfaction with the service provided by URAM Domestic Technology Support, please contact us in writing, within 7 days of completion, to discuss the issues encountered. Within the scope of the originally agreed work, URAM Domestic Technology Support will always endeavour to come to a mutually satisfactory outcome in the event of any dissatisfaction with any service provided as customer service is our number one consideration.

The warranty period for our services is 7 days. Issues raised outside of this period are subject to charge. For issues unrelated to our work completed or outside the scope of the agreed work, URAM Domestic Technology Support is not responsible and additional work will be chargeable. It is vital that you fully test and confirm any solution or work we perform upon completion and confirm the work as completed. By signing the invoice with the engineer present, you are agreeing that the work has been carried out to your full satisfaction and thereby waiving your right to any kind of refund.

URAM Domestic Technology Support Privacy & Cookie Policy

 

 

URAM Domestic Technology Support cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our, services, website. Collectively, our ‘Services’. Your personal data includes information such as:

    Name

    Address

    Telephone Number

    Date of birth

    Email address

    Other data collected that could directly or indirectly identify you

 

What information do we collect?

 

We collect information so that we can provide the best possible experience when you use our services. Much of what you likely consider personal data is collected directly from you when you:

(1) request assistance from our support team.

(2) complete contact forms or request newsletters or other information from us.

(3) leave voicemail messages requesting contact

Cookies and similar technologies on our website allow us to track your browsing behaviour, links clicked, your device type and to collect various data, including analytics, about how you use and interact with our services. This allows us to provide you with more relevant product offerings, a better experience on our site and to collect, analyse and improve the performance of our services. We may also collect your location using your IP address so that we can personalise our services.

Data about ‘Usage of Services’ is automatically collected when you use and interact with our services, including metadata, log files, cookie/device IDs and location information. This information includes specific data about your interactions with the features, content and links, including those of third-parties, such as social media plugins, contained within the services, Internet Protocol (IP) address, browser type and settings, the date and time the services were used, information about browser configuration and plugins, language preferences and cookie data, information about devices accessing the services, including type of device, what operating system is used, device settings, application IDs, unique device identifiers and error data, and some of this data collected might be capable of and be used to approximate your location.

Supplemented Data may be received about you from other sources, including publicly available databases or third parties from whom we have purchased data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, identify new customers, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. Further information can be provided by visiting our website host and provider Wix.com.

 

How we utilise information

 

We strongly believe in both minimising the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include:

Delivering, improving, updating and enhancing the services we provide to you. We collect various information relating to your use and/or interactions with our services. We utilise this information to:Improve and optimise the operation and performance of our services, including our website, diagnose problems with and identify any security risks, errors, or needed enhancements to the services, detect and prevent fraud and abuse of our services and systems, collecting aggregate statistics about use of the services, understand and analyze how you use our services and what products and services are most relevant to you. Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. Further information can be provided by visiting our website host and provider Wix.com.

 

Sharing with trusted third parties

 

We may share a part of your personal data with affiliated companies only for the specific provision of services. With third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:

    Processing credit card payments

    Processing PayPal payments

    Conducting contests or surveys

    Performing analysis of our services and customers demographics

    Communicating with you, such as by way email or survey delivery

    Customer relationship management

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilising, sharing or retaining your personal data for any other purpose than as they have been specifically contracted for (or without your consent). Further information can be provided by visiting our website host and provider Wix.com.

 

Communicating with you 

 

We may contact you directly services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include:

    Email

    Text messages

    Telephone calls

You may also update your subscription preferences with respect to receiving communications from us by accessing please do this by emailing support@uramdts.com. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options. If you make use of a service that allows you to import contacts, we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at support@uramdts.com.

 

Compliance with legal, regulatory and law enforcement requests 

 

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process, to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical.

To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. Further information can be provided by visiting our website host and provider Wix.com.

 

 

Website analytics

 

We use multiple web analytics tools provided by service partners such as Google Analytics to collect information about how you interact with our website, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through the ‘cookie banners” that may be presented (this depends on the URL of website visited) when you first visit our webpages, or by utilising settings in your browser or third-party tools, such as Disconnect, Ghostery and others. Further information can be provided by visiting our website host and provider Wix.com.

 

Third-party websites 

 

Our website contains links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

 

How you can access, update or delete your data

 

Please email support@uramdts to request to view or delete your data. If you make a request to delete your personal data and that data is necessary for the services you have purchased, the request will be fulfilled only to the extent it is no longer necessary for any services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements.

 

How we secure, store and retain your data 

 

We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilisation of encryption where appropriate. We retain personal data only for as long as necessary to provide the services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:

    mandated by law, contract or similar obligations applicable to our business operations

    for preserving, resolving, defending or enforcing our legal/contractual rights

    needed to maintain adequate and accurate business and financial records

If you have any questions about the security or retention of your personal data, you can contact us at support@uramdts.com.

 

‘Do Not Track’ notifications

 

Some browsers allow you to automatically notify websites you visit not to track you using a ‘Do Not Track’ signal. There is no consensus among industry participants as to what ‘Do Not Track’ means in this context. Like many websites and online services, we currently do not alter our practices when we receive a ‘Do Not Track’ signal from a visitor’s browser. To find out more about ‘Do Not Track,’ you may wish to visit www.allaboutdnt.com. Further information can be provided by visiting our website host and provider Wix.com.

 

Age restrictions

 

Our services are available for purchase only for those over the age of 18. Our services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

 

Changes in our Privacy Policy

 

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

 

Contact us

 

If you have any questions, concerns or complaints about our privacy Policy, our practices or our services, you may contact our office by email at support@uramdts.com. Alternatively, you may contact us by Phone: 07578 794381

We will respond to all requests, inquiries or concerns within thirty days.